Refund policy

Last Updated: 26 June 2026

At SheinMe, we are committed to providing our customers with quality products. If you are not completely satisfied with your purchase, please read our Returns & Refunds Policy below.

1. Return Eligibility

You may return a product if:

The incorrect item was delivered.
The product arrived damaged or defective.
The product has passed its expiry date before delivery.
The item was damaged during shipping.

To qualify for a return, the product must be in its original condition with all packaging, labels, and seals intact.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

Opened or used collagen products.
Opened or used mascara.
Opened skincare or cosmetic products.
Products where the safety seal has been broken.
Products damaged due to misuse or improper storage.
Clearance, sale, promotional or discounted items (unless defective).

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of delivery.

Please email us with:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will assess your claim and, where approved, replace the item or issue a refund.

4. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved:

Refunds will be processed to your original payment method.
Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We only replace items if they are:

Damaged
Defective
Incorrectly supplied

Exchanges are subject to stock availability.

6. Return Shipping

If the return is due to our error, defective merchandise, or shipping damage, we will cover the return shipping costs.

If you are returning an item for any other approved reason, the customer will be responsible for the return shipping costs.

7. Order Cancellations

Orders may be cancelled before they have been packed and dispatched.

Once an order has been shipped, it can no longer be cancelled and will fall under this Returns Policy.

8. Allergic Reactions

Individual skin sensitivities vary from person to person. We recommend performing a patch test before using any skincare product.

We cannot offer refunds for allergic reactions or skin sensitivities unless the product is proven to be defective.

9. Incorrect Delivery Address

Customers are responsible for providing the correct delivery address. Additional courier charges resulting from incorrect address information will be the responsibility of the customer.